How to buy
Terms and Conditions
Website Operator:
GOLD EAGLE s.r.o., Českobratrská 1805/32, 70200 Ostrava, ID:62300075, VAT:CZ62300075
General Terms and Conditions
By placing a binding order, the buyer confirms that he accepts the terms and conditions for the delivery of goods announced by the seller. Relations between the Buyer and the Seller are governed by these terms and conditions, which are also binding on both parties.
Article I.
Basic Provisions
1.1 The subject matter of these general terms and conditions (hereinafter referred to as the "Terms and Conditions") is the regulation of mutual rights and obligations in the sale of the specified goods (hereinafter referred to as the "Goods") on the basis of a purchase contract concluded between the operator of the online shop as the seller (hereinafter referred to as the "Seller") and a third party as the buyer (hereinafter referred to as the "Buyer") when purchasing on the online shop (hereinafter referred to as the "Server").
1.2 The subject of the Terms and Conditions is also the regulation of mutual rights and obligations in the case of liability for defects in the goods delivered and withdrawal from the purchase contract.
1.3 The Seller is:
GOLD EAGLE s.r.o.
Českobratrská 32, 70200 OSTRAVA,
ID: 62300075 DIC: CZ62300075
detailed here , return of goods detailed at the end
Article II.
Purchasing Regulations
2.1 Order and conclusion of the purchase contract
2.1.1. The Buyer shall fill in an order form on the server, specifying the goods to be purchased and other necessary details (hereinafter referred to as the "order"). When filling in the order, the Buyer shall use a login and password based on the registration form filled in by the Buyer on the server.
2.1.2 The Order is a draft purchase contract. The Purchase Contract is formed at the moment of confirmation of the Order by the Seller.
2.1.3 By placing an order, the Buyer confirms that he has read the Terms and Conditions and that he accepts them without reservation.
2.1.4. The validity of the order is conditional on the completion of all the data and details prescribed by the form, i.e. the fields marked with an exclamation mark, and the order being sent to the server.
2.1.5 Title to the goods shall pass to the Buyer upon full payment of the purchase price in accordance with the terms and conditions.
2.2 Basic rights and obligations of the Seller
2.2.1 The Seller shall be obliged to process the order and dispatch the Goods within the time specified in the order confirmation to the Buyer's address specified in the order, unless the parties agree otherwise or these Conditions provide otherwise.
2.2.2 The Seller shall have the right to refuse the order if the Buyer repeatedly fails to fulfil its obligation to take delivery of the Goods or to pay the Purchase Price.
2.2.3 The Seller shall have the right to withdraw from the Purchase Contract if performance becomes impossible unless it agrees with the Buyer on a new performance.
2.3 Basic obligations of the buyer
2.3.1 The Buyer is obliged to indicate in the order the correct and complete postal address to which the goods are to be sent.
2.3.2 The Buyer shall take delivery of the Goods and pay the purchase price including any postage or delivery charges or other costs. For the purposes of the Conditions, the purchase price means the price including any postage or other costs. The Purchaser shall be aware of the amount of the purchase price when completing the order prior to binding confirmation of the order. A detailed specification of the amount of postage or other costs is set out in the Payment Terms.
2.3.3 The Buyer is obliged to secure the login and password assigned to the Buyer on the basis of the completed registration form against misuse by third parties. The Seller shall not be liable for any misuse of the Buyer's login and password if the Buyer allows a third party to access the login and password.
2.4 Payment Terms
2.4.1 The Buyer is obliged to pay the purchase price in advance to the Seller's account number 115 - 272 524 0297 / 0100 with the variable symbol of the order number or by cash on delivery at the postal license holder or carrier delivering the goods. In the case of payment in advance, the purchase price shall be deemed to be paid on the date of crediting the entire purchase price to the Seller's account. When paying by bank transfer, the amount must be sent so that the payment is credited to the account within 5 working days. We will then cancel the order without prior notice. The buyer selects the preferred method of payment in the order.
The payment gateway provider, ComGate Payments, Inc. web link: https://www.comgate.cz/cz/platebni-brana .
Contact information for ComGate Payments, Inc. for any complaints or payment inquiries:
ComGate Payments, Inc.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 267
2.5 Delivery terms
2.5.1.
2.5.2.
2.5.3. Goods which are shown on the server as being in stock shall be handed over to the postal licensee or carrier within 24 hours of confirmation of the order by the Seller in the case of payment on delivery. Goods that are shown on the server as being in stock are handed over to the postal licensee or carrier within 24 hours of the purchase price being credited to the seller's account in the case of payment in advance.
2.6 Withdrawal from the contract
2.6.1 The Buyer has the right to withdraw from the Purchase Contract without giving any reason and without any penalty within 14 days of receipt of the goods. In this case, the buyer shall deliver the goods to the address of GOLD EAGLE s.r.o., náměstí Jurije Gagarina 1230/3, 710 00 Slezská Ostrava, where the goods must be complete, unused, undamaged and without signs of use or wear, including undamaged packaging, not showing mechanical or other defects, capable of resale.
2.6.2. The Seller shall refund the purchase price of the goods less the costs incurred in the original delivery of the goods to the Buyer (postage or other shipping costs).
2.6.3. if the conditions under 2.6.1. to 2.6.2. for the return of the goods are met, the price of the goods under 2.6.2. shall be paid by bank transfer to the Buyer's address specified in the order or by bank transfer to the Buyer's account within 10 working days of receipt of the goods by the Seller, unless the parties agree otherwise.
Article III.
Complaints Procedure
3.1. Obvious defects
3.1.1. The Buyer is obliged to inspect the goods with professional care as soon as possible after the risk of damage to the goods has passed. The risk of damage to the goods passes to the buyer at the time he takes over the goods from the postal licensee or carrier. If the buyer does not inspect the goods immediately after the risk of damage to the goods has passed, he cannot claim for defects that are detectable during such inspection (so-called obvious defects). On the same day that the buyer discovers such defects in the goods, the buyer must report them in writing to the seller's registered office or by email
3.2 Liability for defects during the warranty period
3.2.1 The warranty period of the goods starts from the date of receipt of the goods by the Buyer.
3.2.2. The Buyer shall make a claim for defects in the goods in writing at the address of GOLD EAGLE s.r.o., náměstí Jurije Gagarina 1230/3, 710 00 Slezská Ostrava, or by sending the defective goods (not by COD) to the same address. The Seller recommends to insure and pack the goods appropriately, as the Seller shall not be liable for any damage or loss during transport.
3.2.3. To make a claim, the Buyer must also provide proof of purchase of the goods and describe the defect in the goods.
3.2.4 The Buyer has the right to have the defect in the goods repaired free of charge, in a timely and proper manner within the warranty period. The complaint, including the removal of the defect, must be settled without undue delay within the time limit set by law, i.e. within 30 days of receipt of the goods by the Seller pursuant to clause 3.2.2.
3.2.5 The complaint procedure shall end on the date of delivery of the settled complaint including the goods to the Buyer's address specified in the order or on the date of the goods being ready for personal collection by the Buyer, provided that the Buyer has verbally or in writing agreed to take over the goods from the complaint in this way and has been previously informed of the settlement of the complaint by telephone or e-mail.
3.2.6 In the event of an unjustified claim, the goods will be returned with the opinion of the Seller's employee who handled the claim. In the event of repeated and manifestly unjustified claims, the Buyer will be charged the costs necessarily incurred for each such claim. This also applies in cases where goods are repeatedly sent for claim without proof of purchase and a precise description of the defect.
Article IV.
Other Arrangements
4.1 The Seller declares that all personal data of the Buyer provided in the registration form or during the order are confidential, will be used only for the internal use of the Seller, the preparation of the tax document, the shipment of goods and will not be disclosed, provided to a third party or misused in any way.
4.2 The Buyer gives consent to the Seller to collect personal data in accordance with clause 4.1. The Buyer has the right to request the deletion of the personal data, i.e. cancellation of the registration with the assigned login and password.
4.3 A Buyer who discovers or believes that the Seller is processing his/her personal data in a way that is contrary to the protection of the Buyer's private and personal life or contrary to the law, may ask the Seller for an explanation or demand that the Seller remedy the situation thus created. In particular, this may involve blocking, correcting, supplementing or destroying the Buyer's personal data.
"We determine your satisfaction with your purchase through e-mail questionnaires as part of the Verified by Customers programme, in which our e-shop is involved. We send these to you every time you make a purchase with us, unless you refuse to receive them in accordance with Section 7(3) of Act No. 480/2004 Coll. on certain information society services. The processing of personal data for the purpose of sending questionnaires within the framework of the Verified by Customers programme is carried out on the basis of our legitimate interest, which consists in determining your satisfaction with your purchase with us. We use the processor Heureka.cz, the operator of the Heureka.cz portal, to send questionnaires, evaluate your feedback and analyse our market position; we may pass on information about the goods you have purchased and your e-mail address to Heureka.cz for these purposes. Your personal data is not passed on to any third party for its own purposes when sending email questionnaires. You can object to the sending of email questionnaires within the framework of the Customer Verified programme at any time by rejecting further questionnaires using the link in the email with the questionnaire. If you object, we will no longer send you the questionnaire."
4.4 The Seller declares that it will take all possible, i.e. known, measures to secure personal data against unauthorised interference by third parties.
Article V.
Final Provisions
5.1 The Seller is entitled to change the provisions of the Terms and Conditions at any time. A change to the Terms and Conditions shall be valid and effective at the moment of its publication on the server.
5.2 By submitting an order, the Buyer accepts without reservation all the provisions of the Terms and Conditions in the version valid on the date of the order submission, as well as the purchase price of the ordered goods valid on that date, including shipping or postage according to the tariffs of the postal licensee or carrier, unless otherwise demonstrably agreed in a particular case.
5.3 The law applicable to the modification of the terms and conditions is exclusively Czech law. The Czech courts shall have exclusive jurisdiction over any disputes arising out of the Terms and Conditions.
5.4 These Terms and Conditions shall come into force and effect on the date of their publication on the server, i.e. on 6.6.2016.
The terms and conditions for the return of goods in detail
For the return of UNUSED goods, the statutory 14 day period from delivery of the goods applies, calculated from the day after delivery. Return the goods at your own expense to GOLD EAGLE s.r.o., nám. J. Gagarina 3, 710 00 Ostrava.
You will be refunded the full value of the returned unused goods. However, if the original packaging of the goods is damaged by the customer in any way, it is not unused goods and no refund is due, as it is food - dietary supplements. Used goods are always goods where the original packaging is disturbed. A breach of the original packaging is such an opening of the goods which shows that you got or could have got to the product itself and could have, for example, tasted it, grabbed it or exposed it to the air or otherwise contaminated it. This includes, in particular, a breach of the protective film of the box (or other packaging, the vast majority of our goods are preserved in special food-grade film - a breach of this film indicates the possibility that the contents of the package may have been contaminated), opening a bottle or jar, breaking any safety sticker, tape, seal (in the form of a sticker, hologram, preservation, etc.). For more information on this issue, see e.g. here.
No compensation will be given for goods not collected during the storage period, even if they are unused; on the contrary, you may be charged for transport to and from you, packaging (value of packaging and labour) and any damage to the goods caused during the storage period and transport back. Once you have placed your order on the e-shop, please collect the goods. This procedure is in accordance with the regulations of the Czech Republic!
Claims for "spoiled" goods can only be made immediately after delivery and during the following 8 days, and only on the basis of immediately taken photographs of the damage to the goods. Please note that dietary supplements are food, and any food is perishable once the original packaging is opened and may be contaminated immediately after opening. Each item has instructions on how to store the goods and also states the minimum shelf life of the goods, which applies to unopened goods.
For more information on this issue, see e.g. here.
Therefore, we cannot accept claims such as: I have been using the goods for 14 days and they have gone bad... Such a claim can only be accepted if the customer proves that he has stored the goods as he should have for the entire period of use.
According to the laws of the Czech Republic and the EU, the permitted deviation of the stated quantity of goods is within ± 5%, we always try to make it more like +, but it is not always possible to influence or control the production process so that there is no -. I.e. if there are only 78 instead of 80 capsules in the package, it is completely within the tolerance and the claim for the quantity does not arise. However, we would be happy to hear from you so that we can improve our production control.